
44% of airport websites are not optimized for mobile devices; this is surprising as many airports claim to have an integrated digital offering.

54% of the airports offer indoor navigation, a service that nowadays could be expected to be commonplace.

Only 13% of the airports offer e-shopping facilities. Offering this service helps the passenger make efficient use of their time, and increases the user experience.
The comprehensive infographic below shows the results of the 2017 European Digital Airport Index.
Copenhagen Airports is the top ranking airport with 7 points. Second place shared by Frankfurt Airport and Manchester Airports with each 6 points. Fourth place is shared between 5 airports while two airports did not score any points. 44% of airport websites are not optimized for mobile devices; this is surprising as many airports claim to have an integrated digital offering. Only 13% of the airports offer e-shopping facilities, this is significantly more than other regions. Offering this service helps the passenger make efficient use of their time, and increases the user experience. 54% of the airports offer indoor navigation, a service that could nowadays expected to be commonplace.
The Index compares and rates the digital customer journey on: connectivity, communication, consistency and commerce. Explanations of the criteria used to score the airports in these categories can be found below the infographic.
The data for this index was gathered in March of 2017, amongst the biggest 50 airports in annual pax in the IATA research region Europe in 2016. A more detailed report about a region or specific airport can be requested using the form below.

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